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FORUMS > EON Authoring Tools Forum > EON Viewer 7.x cannot run on my notebook
RE: EON Viewer 7.x cannot run on my notebooktop^
Huwaida Nur Azizah
Username: huwaida
Posted: Sat 23 Apr, 2011 12:56 AM
2590 days ago
Location: Indonesia
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EON Viewer 7.x cannot run on my notebook. My notebook specs are: Lenovo G460 (i3 380, NVIDIA Geforce 310M, 2GB RAM, 500GB HD, Windows 7) Home Premium. When executed, error message appears: "EON Viewer 7.5.0.3402 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." And Windows does not provide any solution.
However, EON Viewer 6.x can run well. Is there anyone who can provide a solution? Thank you.

RE: EON Viewer 7.x cannot run on my notebooktop^
Ray Osborne
Username: rayo3d
Posted: Mon 9 May, 2011 6:36 PM
2573 days ago
Location: United States
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Is the crash happening right when you start Viewer 7 or is it when you try to load a simulation? If it is happening when you start Viewer, you might try re-installing it. If it is when you load a simulation, try a different one and see if the results are the same.

 Also, depending on which viewer you have installed, it might not be able to run certain simulations. For example, if you have a 7.5 EOZ/EDZ, then the 7.0 Viewer will not be able to run them. If you have something that works fine in 6.0 Viewer but not in your 7 Viewer, I would definiately put in a support ticket and attach the file and list specifically which version of Viewer is not working.

RE: EON Viewer 7.x cannot run on my notebooktop^
Huwaida Nur Azizah
Username: huwaida
Posted: Thu 12 May, 2011 10:44 AM
2571 days ago
Location: Indonesia
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Crashes occur when I run the Viewer 7.x. However, when I run it from EON Simulation 7.x there was no error. I've tried several times to re-install EON Viewer 7.x, but the results remained the same.
 Yes, I know that the simulations files 7.5 cannot run on version 7.0 or lower.
 In addition, the EonX 7.x.xxx ActiveX can work properly when I used in PowerPoint 2010.

Thanks.